Appointment Scheduling and Attendance

• Appointments are scheduled during regular business hours

• If you need to cancel or reschedule, please provide at least 7 days notice

• Late cancellations or missed appointments may result in a fee

• Repeated missed appointments may result in discharge from the clinic

Prescription Medications

• Medication refills must be requested during your scheduled appointment

• Prescription refills will not be provided between appointments except in exceptional circumstances

• Please plan ahead and request refills before your current supply runs out

• We do not prescribe controlled substances or narcotics for pain management

• In certain circumstances, pharmacies can send us a prescription refill request. This is at the pharmacist and physician’s discretion.

Emergency and Crisis Situations

• This clinic provides non-emergent outpatient psychiatric care only

• We are not equipped to handle psychiatric emergencies or crisis situations

• For mental health emergencies, please go to your nearest emergency department or call 911

• For non-emergency urgent concerns, contact your family doctor or walk-in clinic

Primary Care

• We are a specialized psychiatric clinic and do not provide primary care services

• You must maintain a relationship with a family doctor or primary care provider

• We may communicate with your primary care provider as needed for coordinated care

Email Communication

• By receiving treatment from Lantern Psychiatry, you consent to receive email communication from our clinic

• Email may be used for appointment scheduling, reminders, clinic notices, and administrative purposes

• Please note that email is not completely secure and confidential health information will be limited in email communications

• Clinical or sensitive matters should be discussed by phone or in person

• Non-urgent questions or concerns should be discussed at your next appointment

Insurance Forms, Letters, and Documentation

• Fees may apply for completing insurance forms, medical letters, disability reports, and other documentation requests

• You will be notified of applicable fees in advance 

• Payment for documentation services is due upon completion

Confidentiality and Privacy

• Your health information is confidential and protected under applicable privacy legislation

• Information may only be shared with your consent or as required by law

• Please be aware that others may be present in the waiting area

Please note that failure to follow these clinic policies may result in discharge from the clinic.

If you have any questions about these policies, please discuss them with your healthcare provider.