Clinic Policies

Welcome to Lantern Psychiatry! 

We are committed to providing you with compassionate, professional psychiatric services in a safe and supportive environment. This document outlines important information about our clinic policies. 

We believe that effective therapeutic work is built on a foundation of trust, clear communication, and mutual understanding. These policies are designed to support that foundation while ensuring we meet the highest standards of professional care and regulatory requirements.

By receiving treatment from our clinic, you are consenting to the following policies.

Appointment Scheduling and Attendance

  • Appointments are scheduled during regular business hours

  • If you need to cancel or reschedule, please provide at least 48 hours notice

  • Late cancellations or missed appointments will result in a fee

  • Repeated missed appointments may result in discharge from the clinic

Prescription Medications

  • Medication refills must be requested during your scheduled appointment

  • Prescription refills will not be provided between appointments except in exceptional circumstances. In certain circumstances, pharmacies can send us a prescription refill request. This is at the pharmacist and physician’s discretion.

  • Please plan ahead and request refills before your current supply runs out

  • We do not prescribe controlled substances or narcotics for pain management

Emergency and Crisis Situations

  • This clinic provides non-emergent outpatient psychiatric care only

  • We are not equipped to handle psychiatric emergencies or crisis situations

  • For mental health emergencies, please go to your nearest emergency department or call 911

  • For non-emergency urgent concerns, contact your family doctor, nurse practitioner, or walk-in clinic

Primary Care

  • We are a specialized psychiatric clinic and do not provide primary care services

  • You must maintain a relationship with a family doctor or primary care provider

  • We may communicate with your primary care provider as needed for coordinated care

Insurance/Disability Forms, Letters, and Documentation

  • Fees may apply for completing insurance forms, medical letters, disability reports, and other documentation requests

  • You will be notified of applicable fees in advance 

  • Payment for documentation services is due upon completion

Confidentiality and Privacy

  • Your health information is confidential and protected under applicable privacy legislation

  • Information may only be shared with your consent or as required by law

  • Please be aware that others may be present in the waiting area

Please note that failure to follow these clinic policies may result in discharge from the clinic.

If you have any questions about these policies, please discuss them with your healthcare provider.